Dev.
Terms of sale
These terms apply to private customers who order on-site work and pay after completion. A separate written agreement may apply to business customers.
1. Seller and parties
CleverMinds ApS
Vestergade 28C 8963 Auning
CVR / organisation number: 29720999
Telephone: +4529720999
Email: info@cleverminds.dk
The customer is the private person who orders and accepts the work.
2. Agreement and scope
The agreement covers the work requested by the customer and any additional work subsequently accepted by the customer. The work address, work performed, time, materials, and price are recorded in the billing record and receipt.
If unforeseen conditions materially change the work or expected price, we will seek the customer’s acceptance before carrying out significant additional work whenever reasonably possible.
3. Prices
Prices for private customers are in Danish kroner and include VAT. Work may be charged at an agreed fixed price or according to time, materials, call-out charges, and applicable supplements.
Where the complete price cannot reasonably be calculated in advance, the pricing basis is explained before payment. The customer receives an itemised receipt showing the charged lines and VAT.
4. Performance and completion
The service is performed at the agreed work address at the agreed or practically available time. The service is considered completed when the requested work has been carried out or the customer accepts the completed result.
Delays caused by inaccessible premises, unsafe conditions, unavailable parts, or other circumstances outside our reasonable control will be communicated as soon as reasonably possible.
5. Payment
Payment is due after completion unless otherwise agreed. Private customers may pay through a one-time MobilePay payment request or in cash. No subscription or recurring payment agreement is created.
A MobilePay payment is complete only when it has been confirmed by the payment provider. The application archives the payment result and issues an electronic receipt.
6. Cancellation and right of withdrawal
The customer may cancel before the worker begins, but reasonable documented costs already incurred may be charged when permitted by law and disclosed to the customer.
The statutory 14-day right of withdrawal does not apply to specifically requested urgent repair or maintenance work at the customer’s premises to the extent covered by the legal exception. The exception does not automatically cover additional goods or services beyond what the customer specifically requested or what was necessary for that urgent work.
For other services started at the customer’s express request before a withdrawal period expires, the customer may be required to pay a proportionate amount for work already performed. Mandatory consumer rights are not limited by these terms.
7. Returns and refunds
Services already performed and materials already installed cannot ordinarily be returned as a voluntary return. This does not affect statutory rights concerning defects, withdrawal where applicable, or work that was not agreed.
An approved refund is returned through MobilePay when the original payment was made through MobilePay, or is recorded as a cash refund when the original payment was cash. A correction receipt is issued for every recorded refund.
8. Complaints and defects
Contact us as soon as possible after discovering a problem and describe the work, date, and issue. We must normally be given a reasonable opportunity to inspect and remedy a defect before another supplier is engaged.
Complaints can be sent using the telephone number or email address shown above. Statutory complaint and limitation rights continue to apply.
9. Dispute resolution
We first try to resolve complaints directly with the customer. If no solution is reached, a consumer may seek guidance from the Danish public consumer portal and, where the eligibility requirements are met, use the relevant approved complaint board or the Danish complaint mediation system.